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We are A-ROSA

A-ROSA is one of Europe’s leading providers of premium river cruises. On the Danube, Douro, Rhône/Saône, Rhine/Main/Moselle and Seine, our cruises combine visits to vibrant cities with beautiful natural scenery. More than 1,000 employees on board our 15 ships and on land bring the unique A-ROSA Flow to life.

At A-ROSA, we trust you to take responsibility and be part of a team where respect matters. We are committed to making good things even better and turning ideas into real progress. This gives you the chance to help shape A-ROSA.

Your Duties

  • Responsible for 24-hour service at the reception in accordance with the requirements of the shipping company, including personally handling reception duties.
  • Ensuring a high-quality, friendly contact point for passengers to provide tourist and general information.
  • Organizing embarkation and disembarkation in coordination with the Hotel Manager.
  • Accepting and handling complaints and guest grievances as the first point of contact.
  • Daily monitoring of passenger and crew lists and creating and sending departure notifications.
  • Operating the ship's security system at the reception.
  • Creating duty rosters according to specifications and training, leading, and supervising assigned staff.
  • Responsible for office and master keys and managing and ordering office supplies and printed materials.
  • Maintaining the reception cash book, monitoring and settling currency exchange and passenger income.
  • Monitoring and executing the system-based travel changeover and completing the reception cash book in compliance with the shipping company's requirements.

Your Benefits

  • The most beautiful destinations in Europe with "Overnights"
  • Time to explore destinations with free days on board
  • International working environment
  • Swiss employment contract
  • Health, accident, and pension insurance
  • Outside cabin with natural light
  • No costs for uniform or visa
  • Discounted travel for employees and relatives
  • Various training and development opportunities
  • Attractive career advancement opportunities
  • Organization of travel to and from the vessel

Your Profile

  • Successfully completed vocational training in the hotel industry or a related degree.
  • At least two years of experience in a comparable position.
  • Knowledge of Fidelio Cruise and MICROS cash systems is desirable.
  • PC skills including Microsoft Office software (PowerPoint, Word, Excel).
  • Excellent language skills in German and English (additional language skills are desirable).
  • Ship experience is desirable.
  • Strong leadership qualities and teamwork skills.
  • Excellent organizational skills and attention to detail.