We are looking for a Coordinator Docking Reservations & Operational Scheduling (m/f/d) to work from our office in Chur, Switzerland, or remotely.
The Coordinator Docking Reservations & Operational Scheduling is responsible for the efficient planning, coordination and operational management of all docking reservation and itinerary scheduling processes across the fleet.
The role serves as a central point of contact between internal departments, ship management teams, external service providers and berthing partners, making a significant contribution to smooth and cost-effective ship and port operations.
Itinerary and berthing management
- Continuously update, maintain and ensure the accuracy of the itinerary planning system.
- Process and coordinate all berthing requests, working closely with berth operators, agencies and external service providers.
- Implement short-notice itinerary changes, for example due to high or low water levels, lock closures or other operational restrictions, in close consultation with the Head of Department.
Communication and coordination
- Communicate proactively and professionally with ships, agencies, port partners and other stakeholders.
- Ensure a smooth flow of information between nautical teams, Port Operations and external partners.
Data and document management
- Maintain a structured and standardised approach to email and document management, including the correct filing of reservation confirmations, rejections and operational correspondence.
- Maintain and continuously improve all relevant data in the itinerary and berthing management software.
Financial responsibilities
- Assign accounting codes to incoming invoices and verify their factual and numerical accuracy.
- Help resolve invoice queries and discrepancies in coordination with the relevant internal departments.
